MEET THE TEAM

MEET THE TEAM

Welcome to Individual Specialist Cars, where our dedicated team, known as TeamIndividual, encompasses a wide range of expertise to ensure a comprehensive and seamless customer journey. Our skilled professionals are the backbone of our operations, and we invite you to explore their profiles below to learn more about the exceptional individuals behind our success. Discover the diverse talents and the committed personalities that define TeamIndividual and how they contribute to making every customer experience with Individual Specialist Cars outstanding.


Amer and Zee, our esteemed Directors, are deeply involved in the day-to-day management of Individual Specialist Cars, playing a crucial role in guiding our operations. Renowned for their accessibility, they maintain an open-door policy for both staff and clients alike, emphasising the importance of direct communication and engagement. At the heart of their leadership philosophy is a profound appreciation for the unwavering loyalty of our customers, suppliers and staff which they consider the cornerstone of our success. Additionally, they actively nurture and value our continued working relationships with the brand manufacturers we represent and our extensive dealer network, ensuring that these partnerships thrive and contribute significantly to our mutual growth and excellence in the industry.

Amer Mirza

Director

Zee Mirza

Director


Our dedicated professionals are at the forefront of ensuring that all vehicle repairs meet the highest standards of quality and excellence. Our team is committed to delivering outstanding customer service, working closely with Suppliers and our extensive Dealer Network to provide seamless and efficient solutions for all our Clients. At Individual Specialist Cars, we believe in fostering strong relationships and maintaining open lines of communication to guarantee satisfaction at every level of service. Get to know the skilled individuals who make this possible and learn how their expertise and dedication are central to our mission of achieving excellence in every repair and interaction.

AFTAB AHMED

General Manager

KULLY SEEHRA

Quality Control Manager

CORNEL ELLESTON

Workshop Controller

Aftab Ahmed
Workshop Manager

Mobile: 07984 754786

Office: 0121 236 2394

Email: 

aahmed@individualgroup.co.uk  

Sarah Lane 
Audit & Compliance Officer

Mobile: 

Office: 0121 236 2394

Email: 

slane@individualgroup.co.uk

Kully Seehra
Quality Control Manager

Mobile:  07888 731482
Office: 0121 236 2394

Email:  

kseehra@individualgroup.co.uk


CUSTOMER SERVICE TEAM


Meet our Customer Service Team, the cornerstone of ISC's dedication to unparalleled customer satisfaction. As the ambassadors of our brand, Loren, Emma, Amaar, and Sharon bring a wealth of experience and deep industry knowledge to the forefront of our operations. This skilled quartet is at your service, ready to address any questions or inquiries you might have about the Automotive Repair Industry. Under the leadership of our esteemed Team Leader Loren, they embody our commitment to excellence, ensuring that every interaction with ISC is informative, responsive, and above all, satisfying.

LOREN LINDEN

Customer Service Team Leader

EMMA CLIFTON

Customer Service Advisor

AMAAR ALI

Customer Service Advisor

Customer Service

Customer Service Advisor

SIDRA TARIQ

Customer Service Advisor

BEN THOMAS

Customer Service Advisor


VEHICLE DAMAGE ASSESSMENT DEPARTMENT


Introducing our Vehicle Damage Assessment Team, a group of highly skilled professionals led by Team Leader Gurjinder, with key members Shoheb and Luke playing pivotal roles. This department is crucial in meticulously evaluating the extent of damage to vehicles, ranging from minor dents to the need for extensive repairs following road traffic accidents. Precision and accuracy are the hallmarks of their work, ensuring that every assessment is conducted with the utmost attention to detail.

When your vehicle is involved in an accident, the expertise of our Vehicle Damage Assessors becomes invaluable. They employ their extensive knowledge and keen observational skills to swiftly determine the condition of your vehicle, providing accurate estimates that are essential for initiating the repair process. Trust in Gurjinder, Shoheb, Luke, and the entire team to guide you through this critical step with efficiency and expertise, ensuring your vehicle is restored to its optimal condition with the highest standards of quality and care.


GURJINDER GILL

Vehicle Damage Assessment Team Leader

LUKE BRUNNER

Vehicle Damage Assessor

SHOHEB ZAMAN

Vehicle Damage Assessor

ACCOUNTS DEPARTMENT


Our Accounts Department at ISC, meticulously overseeing all financial transactions with our esteemed customers and suppliers. Under the astute leadership of Ajay, our Accounts Manager, the team operates with unmatched efficiency and unwavering professionalism. Ajay, alongside his dedicated team, ensures that every aspect of our financial operations runs smoothly, upholding our promise of excellence in each transaction. This commitment to detail and precision in managing finances strengthens the foundation of trust and reliability we have built with our partners and customers.

Ajay Pooni

Accounts Manager

Zafran Aslam

Accounts Assistant

Dominik Wisniewski

Trainee Accounts Assistant


Customer Service Advisors

Our Customer Service team are vital in upholding our commitment to customer satisfaction, operating as the public face of ISC. Loren and Carla, both have many years of experience and knowledge of the Automotive Repair Industry, they will respond to all questions and queries that you may have.

Accounts

The Accounts Department is one of the backbones of ISC, handling all customer and supplier transactions efficiently and with the highest level of professionalism.

Loren Linden 
Customer Service Advisor 
Telephone: 0121 236 2394

Carla Coates 
Customer Service Advisor 
Telephone: 0121 236 2394

Ajay Pooni
Accounts Manager 

Telephone: 0121 236 2394

Email: apooni@individualgroup.co.uk 


Zafran Aslam 
Accounts Assistant

Telephone: 0121 236 2394

Email: accounts@individualgroup.co.uk



Our Technical Experts

Parts Department
The Parts Department works swiftly to source genuine parts for repairs, benefiting from strong relationships with our network of manufacturers and dealers.

Paint Technicians
From minor damage such as scrapes and bumps, to major repair work, our Manufacturer trained Paint Technicians work diligently to restore vehicles to their original state, meeting manufacturer standards.

Panel Beaters/Vehicle Rectification
Panel beaters are critical to dismantling and repair work, and our team is the best in the business, trained to Manufacturer standards, addressing damage and underlying problems, before fixing them efficiently.

MET Technicians
Our MET Technicians are mechanical experts who operate on the front line of accident damage repairs. They are trained to the highest standards on new techniques, products and are capable of carrying out specialist repairs to manufacturer guidelines. They are given unrivalled staff development opportunities to further expand their skill sets.

Valeting and Detailing
Valeting and Detailing are crucial aspects in the final stages of our work after repairs have been carried out. Any vehicle left with ISC is returned impeccably clean and well presented.

Delivery & Collection
The Delivery & Collection team is vital to our commitment of delivering a hassle-free experience for customers, ensuring vehicles are delivered and collected on time, every time without inconvenience to our clients.

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