FOR ALL ACCIDENT REPAIR ENQUIRIES CALL US AT

0121 236 2394

YOUR ACCIDENT MANAGEMENT SERVICE: 0121 236 2394

Accident Management

Individual Specialist Cars takes the stress out of a vehicle accident by liaising directly with your insurance company and any accident management company involved. Based in Birmingham and Solihull, if you contact us first following a collision, our team manages your vehicle's repair from start to finish, coordinating with all parties on your behalf so you don't have to.

If your accident wasn't your fault, you have the legal right to choose your own repairer, regardless of which garage your insurer recommends.


How Our Accident Management Service Works

1. Immediate Assistance

    Call our 24-hour accident aftercare hotline on 0121 236 2394. Share the details of          the accident, including any third-party and witness information.

2. Hassle-Free Repairs

    We take over management of your vehicle's repair, coordinating directly with your            insurance provider and the third party involved.

3. Replacement Vehicle

    Where you're entitled to one, we arrange a comparable replacement or courtesy            vehicle, minimising disruption to your daily routine. Terms and conditions apply.

4. Support With Uninsured Losses & Personal Injury Matters

    We liaise with your insurer, the third party, and any accident management company        involved regarding uninsured losses and personal injury matters, assisting you                where we can throughout the repair process.

5. Repair Monitoring & Updates

    We oversee the repair process and keep you informed of progress at every stage.

6. Convenient Vehicle Collection

    Once repairs are complete, we arrange a seamless collection, or delivery for an              additional cost. Terms and conditions apply.


Guaranteed Quality Repairs

Every repair is carried out to manufacturer standard using approved parts and processes, preserving your vehicle's originality, safety and warranty.


Personalised Support

You'll be assigned a dedicated point of contact throughout your claim, ensuring clear communication and continuity from your first call to vehicle collection.


Get in Touch

Contact us on 0121 236 2394, or complete our online enquiry form, and a member of the team will be in touch. Serving customers across Birmingham, Solihull and the wider West Midlands.


Related services: Vehicle Body Repairs | Wheel Refurbishment & Alignment | Advanced Driver Assistance Systems


*Note: The like-for-like vehicle offer is contingent on the accident not being your fault and subject to availability of vehicle.

Contact Us

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FAQs

  • What should I do immediately after a road traffic accident?

    Contact Individual Specialist Cars'  on 0121 236 2394 as soon as possible after a collision, providing details of the accident along with any third-party and witness information. Early contact allows the team to begin liaising with your insurer and coordinating your repair straight away.

  • Does Individual Specialist Cars handle my insurance claim directly?

    No. Individual Specialist Cars liaises with your insurance company and any accident management company involved, on your behalf. If you contact us first following a collision, our team takes the stress off you by managing communication with all parties, while your insurer or accident management company handles the claim itself.


  • Do I have to use the repairer recommended by my insurance company?

    No. If the accident was not your fault, you have the legal right to choose your own repairer, regardless of which garage your insurer recommends. Individual Specialist Cars takes the stress off you by liaising directly with your insurer on your behalf.


  • Am I entitled to a replacement vehicle after a non-fault accident?

    In most non-fault claims, yes. Individual Specialist Cars arranges a like-for-like replacement or courtesy vehicle, subject to availability and terms and conditions, to keep you moving while your vehicle is repaired.


  • Will my vehicle be repaired to manufacturer standard?

    Yes. All repairs are carried out to manufacturer standard using approved parts and processes, preserving your vehicle's originality and safety.



  • What is the difference between a non-fault and at-fault accident claim?

    In a non-fault claim, the responsible party's insurer covers the cost of repair and a replacement vehicle, and you retain the right to choose your repairer. In an at-fault claim, your own insurer typically manages the claim, though Individual Specialist Cars can still carry out the repair to manufacturer standard.


Still have a question?

Get in touch with us at 0121 236 2394 or complete the Online Enquiry Form and a member of the Team will contact you.