What to Do After an Accident - Call Us at 0121 236 2394

A road traffic accident can be a stressful and overwhelming experience. If no one is injured and the authorities are not required, call us first at 0121 236 2394. As a Manufacturer Approved Bodyshop and Specialist Repairer, we can help guide you through the process, liaise with your insurance company ensuring your vehicle is repaired to the high standards set while protecting your rights as a driver. 

Steps to take:

STEP 1: Ensure Safety First

• Stop Safely – immediately bring your vehicle to a safe stop, switch off the engine and turn on your hazard lights to alert other drivers.
• Check for injuries – ensure that you and your passengers are unharmed. If there are any injuries, call emergency services immediately.
• Move to safety – if its safe to do so, exit your vehicle and stand in a secure location away from traffic.

STEP 2: Gather Key Information

• Exchange Details – collect and share the following information with all parties involved.
• Name, address and contact details
• Insurance company and policy number
• Vehicle make, model and registration number and mileage
• Take Photos – capture clear images of the accident, vehicle damage, road conditions and any relevant street signs or landmarks.
• Witnesses – if there are any bystanders, ask for their details in case their statements is need later.

STEP 3: Report the Incident

• Call us first – 0121 236 2394 – Our Team will advise you on your next steps.
• Notify your Insurer – once you have spoken to us, contact your insurance provider to report the accident. Remember, it’s your legal right to choose where your car is repaired – not your insurer’s.
• Inform the police if required – if the accident involves injuries, road blockages or disputes, contact the police.

STEP 4: Our Comprehensive Accident Aftercare Service

• At ISC, we take the stress out of accident repair whether it is a non-fault or at fault accident. Our dedicated team will:
• Manage the entire repair process – from initial assessment to completion
• Liaise directly with insurers to ensure fair, high standard repairs
• Arrange for a like-for-like courtesy vehicle while your car is being repaired (subject to terms and conditions).
• Provide guidance with uninsured loss recovery (including excess and personal injury claims)
• Keep you updated with real time progress
• Manufacturer approved repairs to restore your vehicle's safety and performance.