CUSTOMER SERVICE ADVISOR


Location: Birmingham

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team. The ideal candidate will be the first point of contact for our customers, ensuring they receive the best service experience from start to finish. This role requires excellent communication skills, a proactive attitude, and a passion for cars with experience of the Automotive Repair Industry.


Key Responsibilities Including:

  • Reporting to the Customer Service Team Leader, responsibilities will include:
  • You will be the first point of contact for our customers, dealing with their enquiries with discretion, friendly and professional manner. As such, will play a key role in the success of the business.
  • Place the Customer experience at the heart of everything you do
  • Liaising with Accident Management and Insurance Companies in a friendly and professional manner
  • Work towards making appointments for the Vehicle Damage Assessment Team and conversion targets
  • Make high volumes of outgoing calls to arrange vehicle collection and deliveries (as required) and take incoming calls.
  • Liaise with other Departments as and when required, working as a Team
  • Checking in of customer and courtesy cars
  • Handover of Repaired Vehicles to customers, ensuring paperwork is accurately completed at all times
  • Proficient in IT Skills, Excel, Word CRM, and knowledge of Automotive Repair Systems such as EMACS and Audatex (training will be given)
  • To support all other Departments, you will also be supported by the Team to ensure that we all collectively deliver the highest level of service and customer satisfaction.


Qualifications and Skills:

  • Customer Service Focus: Are you focused on providing the best customer service.
  • Work Ethic: You're not afraid of hard work in a challenging and busy environment.
  • Growth Mindset: You take the opportunity of excelling yourself with a growing company.
  • Industry Knowledge: You have knowledge of working within the automotive repair industry.
  • Experience: Previous customer service experience and the ability to deliver 5-star customer service on every occasion.
  • Communication Skills: Exceptional verbal and written communication skills.
  • Self-Motivated: You are able to work on your own merit as well as being part of the team to provide the first-class service expected by our clients.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Problem-Solving: Proactive approach to identifying issues and providing effective solutions.
  • Technical Aptitude: Basic understanding of automotive repair and bodyshop processes is preferred.
  • IT Skills: Proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
  • Full Driving Licence
  • Training will be provided as required for the role (subject to terms and conditions).


Qualifications:

  • Experience of working within the Automotive Industry
  • Proficiency in Microsoft Office Suite
  • Experience with CRM Software and Database Management
  • Strong communication and Problem-solving skills


Working Hours:

Monday to Friday: 08:00 am - 06.00 pm

Saturday: 08:00 am - 12:00 pm (on a rotational basis)


Benefits:

Company Pension | Bonus Scheme | Company Uniform | Flexible Working | Wellbeing App | Company Social Events | Free On-Site Parking

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Individual Specialist Cars Ltd are an Equal Opportunities Employer. Our commitment is to create a diverse and inclusive workplace where everyone is respected, treated fairly, and given equal opportunities regardless of gender, race, ethnicity, religion, sexual orientation, age, disability, or any other characteristic protected by law. We believe in fostering an environment that values diversity and promotes equality, enabling us to draw from a wide range of talents, experiences, and perspectives.


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